We are continuously improving and adding new features to the Huygens software. Feedback of our customers has been, and remains, essential for offering the most advanced and reliable software tools. We highly value long-term collaborations with our customers.
We offer an extensive maintenance and upgrade package for max 10% of the current total list price for the node-locked license and for a Huygens Floating License for one concurrent user 15% (base fee + 5%) of the current license list-price, for two concurrent users 15% + 5%, etc. If the M&U contract is not extended, the floating license will be converted to a node-locked license.
Huygens Everywhere via subscription has its own support mode: full website support and usage to the latest Huygens versions everywhere by logging in with your personal account.
M&U for the Nodelocked and Floating Huygens licenses includes:
- Two major upgrades per year to latest version, and about twenty updates intermittent. See also WhatsNew.
- Bug fixes (correction of code or algorithm aspects of the SW) officiated via the updates.
- Up-to-date compatibility of your File formats.
- Support via email, telephone, and desktop-sharing, for problems users may encounter with installation, data acquisition & imaging.
- Free migration of your license to new hardware within each year (same or different OS).
- Possibility to add new options to the license.
- Leica ensures up-to-date compatibility of your LASX-Huygens exchange options until September 1, 2020. Beware: see note on channel error with Hyvolution 2 usage
- Customized remote lectures and training by SVI staff for you and your colleagues.
- Course and Workshop Support: materials and temporary licenses when you organize a course in your facility or institute. Can also include specific remote lectures.
- Participation in Huygens User Group Meetings, during which latest developments will be presented (and customer feedback is evaluated) and you can discuss your data with our experts.
- Access to the extensive customer-only SVI Wiki, with FAQ, up-to-date manuals, and articles on topics like deconvolution, imaging pitfalls, and visualization and analysis
- Default every year right to swap or migrate basics or options by paying the delta (if any) between original purchase and current list-price.
- If you want to migrate from one to another (new) Basic or Option you can do so by paying the price difference (if any) between the two.
- Moving your license to a different Operations Systems (Windows, Mac or Linux) is seen as a new Huygens SysID and included in your valid maintenance contract.
- When out of maintenance, we offer an upgrade alone for 7% per year out of maintenance (of current total list price). If you decide to combine M&U for one or more years with an upgrade of your license, you need to pay an upgrade for 6% per year out of maintenance and the M&U fee from the month the new license is issued.
- When you need to move your Huygens license with an older version number to another computer (same OS) while your maintenance has expired you may do so for an administrative fee.